FAQ
What should I do if I miss my dose? Can I take it later?
It is important to take your medication as prescribed by your doctor or pharmacist. If you miss a dose, take it as soon as you remember. However, if it is nearly time for your next dose, skip the missed one and carry on with your regular schedule. Never take two doses at once to make up for a missed one.
What should I do if I lose my prescription?
If you lose your prescription, contact your GP or healthcare provider to request a replacement. You may also get in touch with our pharmacy if you have previously purchased the medication from us, as we may be able to assist in obtaining a copy of your prescription.
How should I dispose of expired or unused medications?
Do not throw medications in the bin or flush them down the toilet, as this can harm the environment. Improper disposal can also put unused medications at risk of being accessed by others. Please return any unwanted or expired medicines to your local pharmacy, which operates as part of the NHS disposal scheme.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Discover, Bitcoin, and Ethereum.
What should I do if I experience an adverse reaction to my medication?
If you experience any side effects or adverse reactions, contact your GP or healthcare provider immediately. They may advise you to stop taking the medication or switch to an alternative one. In the event of a serious reaction, please call 999 or visit your nearest A&E department.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your parcel at any time.
How can I find a product on your website?
Simply use the search bar at the top of the website or browse through the product categories to find the items you are looking for.
What types of products do you offer?
We offer a wide range of products, including prescription medications, over-the-counter health products, sexual wellness items, as well as skin and hair care products.
I need further information about your pharmacy. Where can I find it?
For more details, please refer to this FAQ section or contact our customer support team for personalised assistance. We are always happy to help.
Can I get advice on a product?
Yes, you are welcome to get in touch with our customer support team via live chat, phone, or email for advice and recommendations on the products you need. Our team is on hand to help you find the right solution.
What are the delivery times?
Delivery via Trackable Courier Service usually takes 10–21 days. Shipments can be monitored using a tracking number, and the maximum delivery time is up to 30 days.
Do you offer order cancellations?
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Simply contact us via our Feedback Support Service, Live Chat, or Phone, and a member of our team will promptly assist you. Once the order has been dispatched, cancellation is no longer possible.